Questions buyers
ask before ordering.
Straight answers to the questions we get every day — MOQ, sampling, lead times, payment, shipping, QC. No fluff, no "contact us to find out." If your question isn't covered, email us directly and we'll reply within 24 hours.
for stock styles
lead time
production
Mon–Fri
Below are the detailed answers. If you just needed the quick numbers, you have them. For anything else, scroll.
Getting Started
How do I start working with you?
Send us a reference image, your logo (AI or PNG), and a rough quantity idea. You don't need a tech pack — we can guide you through fabric selection, sizing and construction details. We'll reply with fabric options, pricing and a sample timeline within 24 hours on weekdays.
Do I need a tech pack to place an order?
No. Many of our clients are new brands who only have reference photos or Pinterest boards. We can build the tech pack with you based on your references, our stock style library and your fit preferences. Tech pack creation is included in the development process — no extra charge.
What info should I include in my first inquiry?
Four things help us reply faster: (1) reference photos or a style name you like, (2) quantity estimate, (3) your target market (for compliance and fabric suggestions), and (4) your logo file if you already have one. Even one or two of these is enough to get started.
Do you work with brands outside Europe and North America?
Yes. Our clients are based in 30+ countries across Europe, North America, Latin America, Australia, the Middle East and Southeast Asia. We handle all export documentation under our own license and can ship to any port worldwide.
MOQ & Pricing
What is your MOQ?
It depends on the order type. Stock styles with your logo: MOQ from 100 sets, mixed colors and sizes allowed. Full custom development: 300–500 pcs per style per color. Custom Pantone color: 500 pcs per color. Samples: 1–2 pcs with sample fee refundable against bulk.
Can I mix sizes and colors within the MOQ?
For stock styles: yes, mixed sizes and colors are fine within the 100-set minimum. For custom development: the MOQ applies per style per color, so if you want 3 colors you need 300–500 pcs per color. Sizes within the same color can always be mixed freely.
Do you offer price breaks for larger orders?
Yes. Unit price drops meaningfully at 500, 1000, 3000 and 5000+ pcs tiers. Send us your target quantity and we'll quote all applicable tiers so you can see the price curve before deciding. Repeat clients get additional 2–5% loyalty pricing.
Can I get a catalog with prices?
We can send a product catalog PDF with SKU codes and specifications. Pricing is quoted per inquiry because it depends on fabric choice, logo method, quantity and packaging — a static price list would be misleading. Share your target specs and we'll quote within 24 hours.
Sampling & Development
How long does sampling take?
Stock style samples with your logo: 7 days. Custom OEM/ODM development samples: 10–15 days depending on fabric availability. Sample fee is charged upfront and refundable against your bulk order. Revisions are free until you approve.
How much does a sample cost?
Stock style samples typically run USD 30–80 per piece depending on fabric and logo method. Custom development samples are USD 80–150 per piece. Sample fees are fully refundable against your first bulk order — treat them as a deposit, not a cost.
What if the sample isn't right?
Revisions are free. We keep iterating — new fabric, adjusted fit, different logo placement, whatever you need — until you approve. You only commit to bulk production after you're satisfied. Most orders take 1–2 sample rounds; complex custom orders may take 3.
Can you match a reference garment or competitor product?
Yes. If you send us a physical sample or high-quality photos of a reference garment, we can match the fabric, construction and fit. This is one of the fastest development paths — typically 10 days to first sample, with 2–3 fabric options to compare.
Production & Quality Control
How long is bulk production?
30–50 days from deposit to shipment, depending on quantity, fabric lead time and seasonality. Chinese New Year (late January–February) and Golden Week (early October) add 10–15 days if your production window overlaps with these holidays. We flag this in the PI.
Will I get production updates?
Yes. Once your bulk order is in production, you get photo updates every 7 days — covering cutting, sewing, printing, QC, and packing stages. You always know where your order stands. No radio silence between deposit and shipment.
How do you handle quality control?
Every order passes through a three-stage QC: in-line inspection during sewing, final inspection at the factory, and re-inspection at our Xiamen warehouse before shipping. Defect rate target is under 2%. If you want AQL 2.5 or stricter inspection, we can arrange third-party QC (SGS, Intertek) at your cost.
What if there are defects in the bulk order?
We ship photos of any defective units found during QC before loading, and we either replace them or deduct from the balance payment. If defects are discovered after arrival at your warehouse, send photos within 30 days of receipt and we'll credit the affected units against your next order.
Logo, Packaging & Customization
What logo methods do you support?
Heat transfer, silicone 3D print, embroidery, sublimation print, jacquard weave (for seamless), woven labels and hangtag branding. Different fabrics work better with different methods — we recommend the best one for your chosen fabric during sampling. Free logo mockups provided before sample production.
Can you do custom Pantone colors?
Yes. Custom Pantone color matching requires a separate dye batch, so MOQ is 500 pcs per color. We typically ask for your Pantone TCX or TPG code. If you only have a reference image, we can send you color strike-offs (dyed fabric swatches) for approval before production.
Do you offer custom packaging?
Yes. Custom hangtags, woven labels, wash labels, branded poly bags, tissue paper, boxes, and outer cartons with your markings. Everything your product needs to be retail-ready or e-commerce-ready. Packaging samples included in the sample stage if requested.
Can I develop my own fabric?
Both options available. We stock 40+ fabric qualities for fast turnarounds. For custom fabric development, we can source specific yarns, weights or finishes — this adds 2–3 weeks to the sampling timeline and typically requires a 500 kg minimum from the mill.
Payment, Shipping & Export
What payment terms do you offer?
Samples: 100% T/T upfront. Bulk (new clients): 30% deposit with PI confirmation, 70% balance before shipment. Bulk (repeat clients): 30% deposit, 70% against BL copy. We accept T/T, L/C at sight (for orders over USD 30,000), PayPal (for samples and small orders), and Western Union.
Do you ship worldwide?
Yes. We ship from Xiamen port (primary) or Shenzhen port if needed. Air freight and sea freight both available. FOB, EXW, CIF, DDP — all Incoterms supported. For DDP we handle customs clearance at destination; for FOB you arrange your own freight forwarder.
Can you help with customs clearance in my country?
For DDP orders, yes — we work with forwarders who handle door-to-door delivery including destination customs. For FOB orders, we provide all required export documents (commercial invoice, packing list, certificate of origin, BL) and you handle import clearance. We're happy to share document samples upfront so your broker can pre-review.
What certifications do you hold?
BSCI (Business Social Compliance Initiative) for ethical sourcing and labour standards, Azo-Free compliance for EU exports, and REACH compliance for EU chemical safety. Full audit documentation is available on request during the quotation stage.